click each service
At some point we all just want to scream at our computer and shake it as if that would solve all our issues. We can't always afford to take the time to be without our computers with a traditional repair shop for something that is possibly a few clicks from rescue.
With online support, we can remotely and securely connect to your computer and take a look at your issues. Online support is by invitation only so we cannot do anything that you are unaware of or without your consent.
If the issue cannot be resolved remotely, we can expedite your computer with a priority service upon dropoff. A customer profile will already be completed and your issues are likely already known.
Date and Time
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No install required
I think I have a virus or something?
We have the ability to recover your system from 99% of viruses out there. Knowing what you are facing and how you were infected are important factors to preventing it from happening again;
What Is a Virus?
A computer virus attaches itself to a program or file enabling it to spread from one computer to another, leaving infections as it travels. Like a human virus, a computer virus can range in severity: some may cause only mildly annoying effects while others can damage your hardware, software or files.
What Is a Worm?
A worm is similar to a virus by design and is considered to be a sub-class of a virus. Worms spread from computer to computer, but unlike a virus, it has the capability to travel without any human action. A worm takes advantage of file or information transport features on your system, which is what allows it to travel unaided.
What Is a Trojan horse?
A Trojan Horse is full of as much trickery as the mythological Trojan Horse it was named after. The Trojan Horse, at first glance will appear to be useful software but will actually do damage once installed or run on your computer. Those on the receiving end of a Trojan Horse are usually tricked into opening them because they appear to be receiving legitimate software or files from a legitimate source.
What Can I Do To Protect Myself?
A good solution is a mix of malware scanning and antivirus protection working together. Not 1 single program will protect you on it's own. Ask us about the best combinations that will solve the issues you are facing. Don't worry, if you forget to mention it, we always discuss it with you.
We offer competitive rates for repairs and replacements of hardware components IF the need to replace is warranted. We do not sell you what you do not need, and we do not sell parts for retail sale. The goal is to replace what is broken and our money is made on honest labor. We pass our costs direct to the customer and do not mark up parts for profit.
family safe surfing
"An ounce of prevention is worth a pound of cure" - Benjamin Franklin
Protecting your family from seeing content that is unsuitable either by age or morality is a valuable service. Sometimes you can't get to the computer fast enough to close something inappropriate and your children have already seen it. If you are unable to even accidently stumble on questionable content then you can feel much more secure in knowing that you children can use the internet (still supervised) without seeing that crazy banner pop up. Maybe you are at work doing an image search for some clipart and a wild picture pops up that is NOT categorized properly and the Google safe search didn't prevent it. We can help you set up your business or household to filter out such questionable content. We give you the power to control the environment in which you use the internet without the worry.
Family filtering is also good prevention for virus and malware problem as well.
small office IT services
The salaries, benefits, and additional space for an in house technical staff can be costly. You may have 1 person who does everything and you know they are stretched too thin but the workload could not fully justify an additional full time employee. Our solution is simple. Customers can use our ticketing system to create requests for any project or repair they might need. We work on those issues and make notes about the job when it is completed. Handling the workload that is overwhelming for your in house IT person or handling your issues in place of a traditional in house IT person, we can help.
With competitive rates and remote support on request, our services are afforable and efficient.
For the office with small issues here and there, the service contract is right for you. Contracts can include preventive maintenance (install updates, check antivirus, servers, check machine logs for errors, etc), x amount of hours at a discounted rate, and priority service. Maintence is done via secure remote control in the evenings or overnight during non peak hours maximizing your productivity during business hours.
We offer website services for those who need a website, for some who may need theirs fixed or updated, or for those who need theirs brought out of the 90’s. We have the ability to take an existing idea and turn it into a reality. If you need to sell products online, then a catalog with ecommerce is what you need. If you want to promote an event or service, a single page site with ties to social media might be the answer for you. Whatever the idea, we can help get you online.
email and domain name services
Owning a domain name for your hobby or interest is a growing trend. Owning a domain name for your company is essential. We offer domain name purchases for available names as well as matching email addresses. Rates are competitive and email can be a fully working account or just a forward to your favorite free email providor.
custom software solutions
There are companies out there today that are on the verge of greatness. They are at the point where they need that extra advantage to take them over the top. Those solutions are typically found with a fresh pair of eyes on a situation that has otherwise been kept to everyone sharing spreadsheets or building on an Access database. If that spreadsheet isn't updated, or that database crashes it makes for a mess. We provide solutions for those who need to share, manage, and control information. Having tools that exceed the abilities of your current method is what will help you be the best that you can be.
You should be focused on what you do, not trying to create a system at the same time. Our solutions have been geared toward but definitely not limited to ordering fulfillment, human resource management, inventory control, time management and much more.
If you find yourself in a position where you know that if you could just focus on your product or service if you didn't have to deal with the limitations of your current methods, give us a call. If the thing that is preventing you from moving forward is the outrageous costs of some of the more popular systems out there, give us a call. We can discuss your needs, come and see your processes, and help you make a good decision even if it isn't with us.
information technology services for home and business...
Bella Vista - Bentonville - Centerton - Rogers